Privacy Policy

1. Information we collect

• Account details such as name, email, phone number, WeChat, or WhatsApp.
• Project details such as renovation scope, property information, budget range, timing, uploaded photos, and additional notes.
• Contractor profile details such as company name, service area, specialties, public contact details, case studies, and verification files.
• Basic technical and session data such as sign-in status, browser language, access logs, and troubleshooting records.

2. How we use information

• To help customers post structured requests and match suitable contractors.
• To help contractors review direct inquiries, prepare quotes, and manage their profiles.
• To support contract review, deposit status, project coordination, and platform operations.
• To improve website functionality, security, search visibility, and support quality.

3. When information is shared

If a customer sends a direct inquiry to a specific contractor, that request is shown only to the targeted contractor and is not exposed to other companies.

If a customer uses the platform's quote comparison flow, the platform may share the necessary project summary with matched contractors so they can decide whether to quote.

We do not sell personal information to third parties except where disclosure is required by law, dispute handling, payment support, or essential platform operations.

4. Social login and third-party services

If you sign in with Google or Facebook, we may receive the basic account information you authorize, such as your name, email address, or public profile details, and use it only for sign-in, registration completion, and account recognition within the platform.

We may also rely on hosting, storage, analytics, or email service providers to operate the website. Those providers process information only to the extent necessary to support the service.

5. Data retention and security

We keep information for a reasonable period as needed to operate the service and maintain records, and we apply reasonable technical and organizational safeguards to protect it.

No internet transmission can be guaranteed as absolutely secure. If you believe your data or account is at risk, please contact us promptly.

6. Your choices and rights

• You may request access to, correction of, or deletion of your account information.
• You may ask us to stop using certain contact details for follow-up communication.
• You may contact us to withdraw a pending request or correct information submitted in error.

7. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact options available on zhuangxiu.ca.